Delivery Information
Catalogue products only:
Click & Collect (Mon – Thurs)
Minimum order value of £50
Collection available Monday – Thursday 8am – 4pm
Place your order and select click and collect from the shipping options. Wait for your collection confirmation before attempting to collect your order. When you receive your email collect your order from our warehouse in Hebburn, Tyne & Wear.
48 hour delivery (Mon – Thurs)
£4.99 for orders up to £250
Free for orders over £250
Available for delivery to all UK addresses. Items are sent by courier. You can expect your order to arrive within 48 hours of dispatch on orders placed before 2.30pm Monday to Thursday (this does not include bank holidays or public holidays).
Next Day Delivery UK (1 working day)
£15.00
Next Day delivery is available for delivery to any UK address (excluding Highlands and Islands). Items are sent by courier. You can expect your order to arrive within 1 working day on orders placed before 12pm, Monday to Thursday (this does not include bank holidays or public holidays).
Northern Ireland – Delivery within 4 days
Stocked items:
£25 for orders up to the value of £300
£35 for orders over the value of £300
Made to order items – Delivery could be up to 3-4 weeks
£20 for orders up to the value of £300
£40 for orders over the value of £300
Republic of Ireland – Delivery within 5 days
£50 for orders up to the value of £200
Please note – transport costs can vary, and we reserve the right to cancel orders if transport costs are substantially higher than shown above.
European Delivery – Delivery within 5-10 days
£60 for orders up to the value of £200
£90 for orders over the value of £200
Please note – transport costs can vary, and we reserve the right to cancel orders if transport costs are substantially higher than shown above.
Worldwide Delivery
Asia – Delivery lead time for each order TBC
£180 for orders up to 9kg in weight
Contact us directly at sales@cottambrush.com for collection EX-WORKS or if you order is more than 9kg as transport costs will be priced on application.
Please note – transport costs can vary, and we reserve the right to cancel orders if transport costs are substantially higher than shown above.
US, Canada & Mexico – Delivery lead time for each order TBC
£100 for orders up to 9kg in weight
Contact us directly at sales@cottambrush.com for collection EX-WORKS or if you order is more than 9kg as transport costs will be priced on application.
Please note – transport costs can vary, and we reserve the right to cancel orders if transport costs are substantially higher than shown above.
Rest of world
All transport costs are priced on application, please contact us to place an order and for further details.
Custom Products Delivery:
All transport costs are priced on application, please contact us to place an order and for further details.
Delivery Times
We aim to deliver all orders on time. Occasionally, due to circumstances beyond our control, your purchase may arrive late. If you have any complaints or queries regarding your delivery please contact sales@cottambrush
Deliveries are sent to the address you enter at checkout, so please make sure you enter the correct address. You should also make sure that someone will be available at the address on the specified date. If the courier cannot deliver your parcel, because there is no-one present to take delivery, it is your responsibility to arrange for it to be re-delivered.
Returns
We’re confident you’ll be satisfied with your purchase from Cottam Brush Ltd. But on the rare occasion that your not, you can contact us about any product you are dissatisfied with to discuss a return.
To qualify for a refund: products must be faulty
If you do wish to return an item, please email sales@cottambrush with your reason for return. We will respond to confirm your return and provide you with our returns address.
We recommend that you opt for tracked postage when you send your return to us. If your item does not arrive, we cannot help and you’ll need to contact your local postal service for further help.
We process all refunds within 14 days of receiving the return and send you a confirmation email when the return has been processed.
We will send your refund to the card you used to make your purchase, although it can take up to 14 days for your card provider to credit the funds to your account.
Please note: the cost of the original delivery charge will be deducted from the total amount refunded.
Exchanges
If you would like to exchange your purchase, please follow the instructions for returns outlined above and make a brand-new purchase online.
Faulty Items
On the rare occasion that an item is faulty, we’re happy to provide a full refund once we have reviewed the item and agreed that it is faulty. To return a faulty item, please email us at sales@cottambrush, explaining the fault accompanied by photographic evidence. If agreed, we refund the full cost of the item, including the delivery charge.